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Waterfront Physiotherapy & Pilates
Shop 3G, 3 The Piazza, Wentworth Point NSW 2127 Phone: (02) 9475 6026 Fax: (02) 9475 6199 Email: [email protected] |
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Booking Policy:
When you make an appointment, you are reserving the practitioner’s time. If you do not attend the appointment without notice or cancel late, another person who is in need may not have the chance to see the Practitioner. We ask you provide at least 24 hours’ notice for cancellations or changes to your appointment to allow your spot to be given to someone else in need who is awaiting an appointment.
Failure to give 24 hours’ notice will incur a 100% cancellation fee to cover the consult cost as the practitioner’s time has been reserved for you. You may cancel/reschedule appointments anytime before the 24hour period with no charge. Your appointment time is reserved just for you. This means, that if you arrive late your appointment is shortened as all appointments are booked back to back I.e. if you arrive at 4.15pm for a 4-4.30pm appointment you will have 15 minutes remaining. We understand that circumstances do happen where you may be unable to attend but unfortunately the fee does apply to all circumstances to ensure our sustainability as a business, as without notice we are left with a gap.
The cancellation fee applies to Workers Compensation and CTP appointments as well and must be paid out of the patients' pocket. It will not be covered by the insurer.
When you make an appointment, you are reserving the practitioner’s time. If you do not attend the appointment without notice or cancel late, another person who is in need may not have the chance to see the Practitioner. We ask you provide at least 24 hours’ notice for cancellations or changes to your appointment to allow your spot to be given to someone else in need who is awaiting an appointment.
Failure to give 24 hours’ notice will incur a 100% cancellation fee to cover the consult cost as the practitioner’s time has been reserved for you. You may cancel/reschedule appointments anytime before the 24hour period with no charge. Your appointment time is reserved just for you. This means, that if you arrive late your appointment is shortened as all appointments are booked back to back I.e. if you arrive at 4.15pm for a 4-4.30pm appointment you will have 15 minutes remaining. We understand that circumstances do happen where you may be unable to attend but unfortunately the fee does apply to all circumstances to ensure our sustainability as a business, as without notice we are left with a gap.
The cancellation fee applies to Workers Compensation and CTP appointments as well and must be paid out of the patients' pocket. It will not be covered by the insurer.
